Warranty Policy

Hassle-Free Warranty Policy

At Mirroza, every piece is handcrafted with care, and we want your experience to be just as smooth as the art itself. That’s why we offer a simple and customer-friendly warranty.

What’s Covered

If your product arrives damaged during transit, you’re fully protected under our Hassle-Free Warranty. This includes:

  • Cracks or breakage
  • Damaged mirror pieces
  • Structural damage caused during shipping

How to Claim

To request a replacement, just follow these steps:

  1. Record a clear unboxing video (from opening the package to taking the product out).
  2. If you notice any damage, send us the video within 3 days of receiving your parcel.
  3. Our team will verify the issue and approve your warranty claim.

What You’ll Receive

Once approved, we’ll send you a free replacement piece.

You won’t need to return the damaged product — no forms, no hassle.

Important Notes

  • The warranty applies only to damage caused during transit.
  • Requests submitted after the 3-day window may not qualify.
  • Custom designs follow the same warranty terms.

If you ever need help or have questions, our team is always available to assist.